Medical practices face significant staffing challenges, with medical assistant (MA) vacancy rates averaging 9% to 12% nationally. This session offers a strategic framework for addressing these shortages by creating an in-house MA certificate program customized to meet organizational needs. Attendees will explore critical aspects such as curriculum development, recruitment techniques, and partnerships with educational institutions. Interactive methods, including case studies and group discussions, will guide attendees toward practical, effective solutions to reduce vacancy rates, improve workforce retention, and enhance patient care quality through dedicated MA training initiatives. Attendees will leave equipped with tools and insights necessary to build and sustain a resilient team of qualified MAs.
Learning Objectives:
Discover the key elements in developing a medical assistant certificate program to address staffing shortages
Produce a preliminary action plan for implementing an in-house Medical Assistant certificate program
Employ effective recruitment and retention strategies for Medical Assistant roles
