GenAI Phone Agents are already transforming Patient Access by automating patient inbound calls and scheduling - addressing staffing shortages, reducing call abandonment to 0% and meeting SLAs. Through real-world case studies, this session explores which solutions are live today, how they work, and the results they're delivering. Ideal for Patient Access and Call Center leaders, you'll gain actionable insights into how AI is driving success across all patient interactions.
Learning Objectives:
Identify current GenAI Phone Agent solutions in use across Patient Access.
Understand how GenAI automates patient and payor interactions to reduce costs and meet SLAs.
Evaluate real-world outcomes from organizations using GenAI in Appointment Management, Insurance Verification, Patient Support, and more.
