How do you effectively measure the potential capacity of your physician enterprise? When should you recruit more providers rather than optimizing capacity among your existing providers? In 2023, New York-Presbyterian (NYP) addressed these questions through an innovative, data-rich approach. By integrating advanced analytics with accountable leadership practices, NYP successfully expanded capacity, improved new patient access, and strategically right-sized provider recruitment activities. Participants will explore NYP’s diagnostic tool, gain insights into leadership lessons, and review valuable lessons from their experiences. Attendees will leave equipped with the knowledge to begin optimizing ambulatory capacity through strategic technology application, operational improvements, and effective change management.
Learning Objectives:
Apply methods to measure, track, and influence ambulatory provider capacity
Demonstrate how provider capacity directly impacts recruitment tactics
Employ change management and communication strategies that effectively enhance provider capacity and patient access
