Between staffing shortages and rising patient expectations, practices are under pressure to do more with less. This session explores how healthcare organizations are using AI-powered automation and provider-recorded video to create communication that is both scalable and personal.
You’ll learn how messages are tailored by visit type, diagnosis, care plan, and communication preferences—ensuring the right message reaches the right patient at the right time.
This approach: • Hyper-personalizes the patient journey before, during, and after visits • Uses AI provider videos to reduce no-shows, improve education, and build trust • Automates delivery so staff can focus on care, not admin
Real-world examples include Bennett & Bloom Eye Centers, who reduced cataract surgery no-shows by 56% with AI-delivered video, and Family Health Care, which saved over 1,791 staff hours by automating routine outreach like appointment reminders and product pickups.
Learning Objectives:
Deliver Personalization at Scale
Learn how AI customizes communication based on patient data while keeping the experience personal with provider videos.
Reignite Patient Relationships
Understand how automated campaigns can bring overdue patients back into care without manual effort.
Build a Smarter, Sustainable Strategy
Walk away with a clear roadmap for implementing AI-driven communication and video, whether you’re a solo provider or a multi-site group.
