Join your fellow CEO Summit cohort for breakfast in the room. Education begins at 8:00 a.m. with Harwick Award winner Anu Banerjee as he explores how the Integrated Service Leadership (ISL) model significantly enhances healthcare delivery by promoting collaboration among staff, patients, and families. By emphasizing empathy, innovation, and continuous improvement, ISL treats patients as active partners with unique needs rather than passive recipients of care, fostering trust, care adherence, and accountability in health outcomes. Utilizing the ACE methodology, participants will discover how integrating service coordination can elevate patient engagement, strengthen population health initiatives, and enhance patient safety. Attendees will learn practical strategies for collaboratively developing personalized, preventive care solutions that reduce chronic conditions and health disparities. They will also gain insights into fostering a culture of open communication and proactive risk management among staff to improve patient safety. Additionally, the session will equip teams with effective digital tools and communication skills to meaningfully involve patients and families in care planning, driving higher motivation in their health journeys.
Learning Objectives:
Demonstrate methods to engage staff and patients in shared decision-making to improve health outcomes through collaborative care planning
Employ strategies that foster open communication, shared responsibility, and proactive interventions to enhance patient safety
Apply digital tools and communication techniques to actively involve patients and families, increasing their motivation and adherence to care plans
